Returns, Refund & Shipping Policy – Bare Truth Ltd

Last updated: December 2025

We want you to love every crunch of your Bare Truth snacks. If something isn’t right, here’s how returns and refunds work.

1. Your Right to Cancel (Consumer Law)

You have the right to cancel your order within 14 days of receiving it, in accordance with the Consumer Contracts Regulations 2013.

To start a return, please email us at:
contact@baretruthfoods.com

Include your:

  • Order number
  • Name
  • Reason for return

2. Condition of Returned Products

For hygiene and food safety reasons:

  • We can only accept returns on unopened products
  • Packaging must be in its original condition

We cannot accept returns of opened, used, or partially consumed food products.

This is a mandatory food safety rule.

3. Return Shipping Costs

  • Customers are responsible for the cost of returning items
  • We recommend using a tracked service to avoid lost parcels

Bare Truth Ltd is not responsible for returned items lost in transit.

4. Refund Process

Once we receive and inspect the returned items:

  • Refunds are typically issued within 30 days
  • Refunds will be processed using the original payment method
  • Shipping fees are not refundable unless the product was faulty or incorrect

5. Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or not as described:

  • Email contact@baretruthfoods.com within 48 hours of delivery
  • We will offer an appropriate refund as long as it can be shown (photographic evidence required) that the products you were charged for were not supplied as it should have been.

Based on our sole discretion, we will either:

  • Send a replacement, or
  • Issue a full refund (including shipping)

6. Non-Returnable Items

We cannot accept returns for:

  • Opened food products
  • Products without original packaging
  • Items returned after 14 days of delivery
  • Items damaged by misuse, improper storage, or obvious neglect

Storage advice:
Store snacks in a cool, dry place away from sunlight.
Once opened, consume immediately.

7. Exchanges

We do not currently offer direct exchanges.
To swap a product, please return your item (if eligible) and place a new order.

8. Cancellation Before Dispatch

If you want to cancel an order before it ships, email us immediately:

contact@baretruthfoods.com

If your order hasn’t been dispatched yet, we’ll cancel it and issue a full refund.

If your order has already shipped, please follow the return instructions above.

9. Refund Exceptions

Refunds will not be provided if:

  • Delivery was delayed by courier services
  • You provided an incorrect shipping address
  • Damage occurred after the package was delivered
  • In case of Force Majeure events (A Force Majeure event includes any act, event, non-happening, omission or accident beyond our reasonable control)

10. Questions or Complaints

We aim to respond to all return and refund queries within 7 business days.

Email: contact@baretruthfoods.com




Shipping Policy — Bare Truth Ltd

Last updated: December 2025

We aim to get Bare Truth snacks delivered fast, fresh, and safely. Here’s everything you need to know about shipping, delivery, and what to expect once you place an order with us.

1. Shipping Locations

We currently ship to addresses within the United Kingdom.

At this time, we do not offer international shipping.

2. Delivery Partners

Orders are shipped via:

  • Royal Mail
  • Evri

We may occasionally use an alternative courier at our discretion.

The third parties we work with, including payment processors, delivery partners & analytics tools, may change without prior notice as our business needs evolve.

3. Processing Times

Orders are typically processed within 1–3 business days after payment is received.

Processing times may be longer during:

  • Bank holidays
  • Seasonal peaks
  • Launch promotions

We aim to send a confirmation email when your order has been dispatched.

4. Delivery Times

Estimated delivery times after dispatch:

  • Royal Mail: 2–5 business days
  • Evri: 2–5 business days

These are estimates provided by our delivery partners and are not guaranteed.

5. Shipping Fees

Shipping costs will be displayed at checkout before you complete your purchase.

Delivery fees may vary based on:

  • Order weight
  • Delivery location
  • Courier availability

6. Incorrect or Incomplete Address

Please check your shipping details carefully.

Bare Truth Ltd is not responsible for:

  • Delays caused by incorrect addresses
  • Parcels returned to us due to incorrect or incomplete address information

If a parcel is returned because of an address error, you may be responsible for additional reshipping costs.

7. Delays and Courier Issues

Once a package has been handed to Royal Mail or Evri, delivery is outside our control.

We are not liable for:

  • Delays
  • Lost or stolen parcels
  • Missed deliveries

If there is an issue with delivery, please contact the courier directly using your tracking number.

We will help where we can.

8. Damaged Deliveries

Refer to Returns & Refunds Policy above for all details.

9. Tracking Information

Tracking numbers may be provided depending on the shipping method selected.

If tracking is available, it will be included in your dispatch email.

10. Deliveries Marked as “Delivered”

If the courier marks your parcel as delivered but you did not receive it:

  1. Check with neighbours or building reception
  2. Verify you entered the correct address
  3. Contact the courier

Bare Truth Ltd cannot issue a refund for orders marked as delivered by the courier.

11. Delivery Restrictions

We cannot deliver to:

  • PO boxes
  • Freight forwarding boxes
  • Temporary addresses (unless pre-approved)

12. Need Help?

For questions, delivery issues, or special requests, contact us at:

contact@baretruthfoods.com

We aim to respond within 7 business days.